Paid for something that doesn’t work or something that stopped working not long after you bought it or paid for services that are not done as well as you expected? You may have rights to help you get what you paid for.

Whenever you buy products or pay for services you get the protection of a range of rules that give you rights if something goes wrong with the product or service.

Depending on the seriousness of the problem and the type of products or services your rights range from repairs to replacement and refunds for products and to having the job done again for services. Be wary if you are asked to pay for insurance or extended warranties to cover repairs as you often have the right to a repair automatically under consumer laws without having to pay extra for it.

If you enter into a hire purchase or interest free payment option you have the right to have the terms, including all costs, repayments and interest charges explained to you in full before you sign up and the right, for a short period after you sign, to cancel the contract.

We are happy to discuss any consumer purchase or service issues with you in a free 10 minute consultation.